Shipping & Returns

Shipping

  • Dispatch: Orders are usually processed and dispatched within 1 business day of placing the order.
  • Delivery: Orders are generally delivered within 3 to 5 business days after dispatch. Delivery timelines may vary depending on the delivery location and courier service.
  • Shipping Charges: We offer free shipping on all orders across India.
  • Tracking: Once your order is shipped, tracking details will be shared by our shipping partner, Shiprocket, via SMS or WhatsApp.
  • Delivery Delays: While we aim to deliver within the estimated timeline, delays may occasionally occur due to courier service, weather, unforeseen circumstances, or location-specific factors.

Returns

  • Return Period: We offer a 3-day return policy from the date of delivery. We do not offer exchanges.
  • Return Request: Return requests must be raised with our customer care team within 3 days of delivery. Requests raised after this period will not be eligible for return.
  • Return Eligibility: Items are eligible for return only if they are unused, unworn, undamaged, and returned in their original packaging and box, along with all items provided with the order.
  • Discounted Products: Discounted or sale products are eligible for return, subject to the above conditions. Refunds will be processed for the actual amount paid by the customer.
  • Return Shipping: For eligible returns, the return shipping cost will be borne by the customer. The product must reach us in its original condition for the return to be accepted.
  • Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer care team within 24 hours of delivery. We may require photographs or an unboxing video to verify the issue. In such cases, the return shipping cost will be borne by Sharada Silver.
  • Refunds: Once the returned product is received and inspected, the eligible refund will be processed for the amount actually paid by the customer.
  • Refund Timeline: Approved refunds will be processed within 5 to 7 business days after the returned product has been received and successfully inspected.

Please note: Returns that do not meet the above conditions, including products that show signs of use, wear, damage, or missing original packaging, may not be accepted.